Refund, Exchange and Delivery Policy

Delivery Policy

Orders will be shipped between the period of 4-7 working days upon receipt of the order depending upon the customization required. The order should reach in 2 working days for Delhi/NCR, 2-3 working days for Metro cities, and 6-7 working days for tier-2 & tier-3 cities upon dispatch.

For urgent delivery requests, please WhatsApp us on +91 96676 42444. In case of any unforeseen delays, the team will inform you and keep you posted on the delivery status. 

Refund and Exchange Policy

The goods once sold are not eligible for cash/credit refunds.

Refund Period- 

  1. In case of exchange, please inform us within 24 hours of receipt of the garment. You can WhatsApp us at +91 96676 42444 or email us at info@labelzuka.oliveandlime.co 
  2. You can ship it back to us at the given address (LabelZuka, C/o Premier Apparels, 841, Sector-31, Gurugram-122001, Haryana)
  3. The customer will bear the return courier charges.
  4. For size exchanges, we provide a one-time size exchange. 

To be eligible for an exchange, please go through the below conditions-

  1. We Do Not accept return/exchange requests for orders purchased during promotional sales (stock clearance sale, flat sale, flash sale, promotions, etc.)
  2. Your item must be unused and in the same condition that you received it. It must also be in the original packaging, with labels & tags intact.
  3. We only Exchange a product for once and when informed within a day of receipt.
  4. Inconsistencies and irregularities in weaving and dyeing depict the fact that they are made by hand. It’s the beautiful characteristic of natural handmade products, it should not be treated as a defect and so they are not entitled to return or exchange.
  5. Once we receive the product, we will check it for being unused, unwashed, and undamaged. In case the received item does not meet the above conditions, it will not be accepted and will be returned to you at your expense.
  6. To ensure your Label Zuka garments are not damaged during shipment, please re-use the entire original packaging for proper care and protection

The Label Zuka team holds the right to not accept returns or exchanges in case any of the conditions are not met.

To start the return process for your order, please enter your email address or phone number and the order number below.

  • Email Address / Phone Number:
  • Order Number:

Need help?

Contact us at info@labelzuka.oliveandlime.co for questions related to refunds and returns.

× How can I help you?